We offer Maintenance and Support services with a choice of engagement models, technologies and development methodologies. PSI defines Application Maintenance Outsourcing processes to ensure that all client issue requests are captured, resolved and reported effectively.

These processes are supported by our Global Delivery engagement models so that work ownership can be defined. Thereafter it can be monitored, and work delivered, from distributed locations. This model provides significant cost benefits when work is transitioned offshore.

The Application Maintenance process breaks down as follows:

• Enterprise Application Integration (EAI), including architecting and design consulting
• Work requests and issue incidents management
• Processing of requests/ incidents
• Root cause analysis
• Finding/ developing possible solutions, e.g. workarounds, fixes, patches
• Resolution and reporting

• Flexible architecture design: to ensure any enhancements becomes very easy to implement.
• Dedicated business teams and technology specialists: you work with project teams who understand business requirements and existing systems, and provide distinct value by supporting your business applications
• Increasing system stability, product quality and operational effectiveness
• Reducing TCO (Total Cost of Ownership)
• Improved ability to service users leveraging our SLA-driven service and transparent process-driven reporting.